Privacy Policy

At bomng.com we are committed to protecting and respecting the privacy of our website visitors. This policy sets out how we will collect and treat your personal information.

When do we collect your personal data?
When you visit our website and use your account to buy products as well as placing an order on the phone or in store.
When you make an online purchase.
When you create an account with us.
When you purchase a product by phone but don’t have (or don’t use) an account.
When you engage with us on social media.
When you sign up to our mailing list/newsletter online or in store.
When you contact us by any means with queries, complaints etc.
When you choose to complete any surveys we send you.


How & why we’ll use your personal data
To process any orders that you make by using our website or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a trusted third party, such as a courier company, to deliver the product that you ordered. We may keep your details for a reasonable period afterwards in order to fulfill any contractual obligations such as refunds.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email about relevant products including tailored special offers, discounts, promotions, events, competitions and so on.
To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
To comply with our contractual or legal obligations to share data with law enforcement.
To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our more relevant to you.

Your rights over your personal data
You can access and edit your personal data, such as updating your shipping address or telephone number, via your account settings at any time.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. Please contact service@bomng.com with your request.

You can stop the use of your personal data for direct marketing at any time, by clicking the ‘unsubscribe’ link in any e-mail we send you. You can also unsubscribe by logging into your account and updating your newsletter preferences.


The legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
Contractual obligation. In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
Legal compliance. If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Bomng to law enforcement.
Legitimate interest. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers.


Disclosures
We may disclose your personal information in the following circumstances.

To the extent that we are required to disclose information by law.
At bomng.com we are committed to protecting and respecting the privacy of our website visitors. This policy sets out how we will collect and treat your personal information.

Security of your personal information
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. Our SSL encryption ensures that all online transactions made with us are completely secured.
We will take the highest level of precaution, in accordance with Industry Standards to prevent the loss, misuse or alteration of your personal information. However, whilst we take all the necessary steps to exclude viruses from this website, we cannot guarantee that such attempts will be successful and therefore we cannot accept liability for such viruses.

We will store all the personal information you provide on our secure password and firewall protected servers. Of course, data transmission over the internet is inherently insecure and unfortunately we cannot guarantee the security of data sent over the Internet. Please ensure that your password and user details are kept confidential. At Bomng we will not ask you for your password (except when you log in to the website) and therefore will not take any responsibility for any misuse.

Cookies 

Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again.

Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website.
Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Policy amendments